Case Studies

The Challenge

As Asiri Health expanded into a multi-city network serving hundreds of thousands of patients annually, the absence of a unified digital infrastructure was creating a meaningful gap in the patient experience. Patients had no single destination to book appointments, access lab results, settle bills, or navigate the full range of specialist services available across the network.

• The network's six hospitals and laboratory division each required a distinct digital identity while operating under a shared platform, demanding architectural flexibility without sacrificing brand consistency across the group.
• High patient volumes exceeding 3,500 consultations and 14,500 laboratory tests per day required a platform engineered for reliability, concurrent user load, and 24/7 availability without compromise.
• Patient-facing tools including appointment scheduling, online pharmacy, and lab report access needed to be intuitive enough for a broad demographic, while robust enough to support a nationally prominent healthcare institution.

Key Features

• Multi-Hospital Microsite Architecture

The platform delivers seven distinct microsites covering Asiri Medical, Asiri Surgical, Asiri Central, Asiri Kandy, Asiri Galle, Asiri Matara, and Asiri Laboratories, each tailored to its own services and identity, all managed under a single unified platform and content management system.

• Online Doctor Appointment Scheduling

Patients can browse consultants across the network, check real-time availability, and confirm appointments directly, eliminating phone queues and reducing administrative workload for hospital staff at every facility.

• Lab Report Download Portal

A secure, self-service portal enables patients to access their laboratory test results online at any time, removing the need for a physical visit or direct contact with the hospital to retrieve results.

• Online Pharmacy & Medication Ordering

Patients can order prescription medications through the platform and have them delivered to their doorstep, extending Asiri's patient care model beyond the hospital and into the home.

• Real-Time Queue Monitoring

A live ongoing number tracker allows patients to monitor their consultant's current call number remotely, enabling accurate arrival timing and significantly reducing waiting room congestion across Asiri's high-volume outpatient facilities.

• Online Payments & Pre-Registration

The integrated payment portal enables patients to settle medical bills securely online, while the pre-registration feature allows administrative formalities to be completed ahead of a visit, streamlining the hospital arrival experience for both patients and front-desk teams.

• Centres of Excellence & Service Catalogue

Dedicated pages for Asiri's specialist Centres of Excellence including Heart, Brain and Spine, Cancer Care, IVF and Fertility, and Kidney Transplant,  provide patients with in-depth clinical information to help them navigate complex care pathways with confidence before they even step through the door.